Account Coordinator
Jan 2017 - Feb 2018
CH Robinson
· Primary after-hours coordinator for Walmart loads, particularly time-sensitive produce loads
· Build strong relationships with customer and internal partners
· Work in a team environment, while also delivering independent results
· Execute day-to-day transportation needs, including scheduling, tracking and tracing shipments, and communicating status updates with the broader team
· Identify issues, utilize resources to determine the best course of action, and implement solutions
· Understand customer processes and identify areas for improvement
· Respond to customer inquiries and provide updates in a timely manner
· Maintain daily reporting schedule utilizing internal systems
· Generate and maintain up-to-date and accurate customer records and shipment documentation
Scheduling & Registration
Aug 2010 - Apr 2016
St Francis Rehabilitation
· Manage extremely busy switchboard telephone system
· Quickly and accurately register new patients in Epic Hyperspace program
· Schedule patients for initial evaluation and follow-up appointments
· Electronically or manually verify and compile essential insurance coverage specifics
· Track ‘special cases’: Worker's Compensation, Motor Vehicle, Third Party Liability
· Collect co-pays; reconcile end of day collections; print reports
· Coordinate multiple same-day appointments for physical therapy, occupational therapy, speech therapy, therapeutic pool appointments and/or individual therapeutic yoga sessions
· Initiated the need for a patient database to seize more opportunities to increase profitability and grow customer base
· Created patient data collection form; Set-up patient database template
· Create pie charts, graphs, reports, and mailing labels using patient database
· Produce company newsletter; execute distribution via email and postal service
· Create and maintain individual therapist schedule templates
· Process patient medical record requests following HIPAA guidelines of privacy
Receptionist
Apr 2007 - Apr 2011
Coldwell Banker Burnet
· Answer multi-line telephone system; Coordinate showing requests for listed properties
· Enter and maintain all office real estate listings in Multiple Listing Service
- Greet clients for agent meetings, home loan appointments and real estate closings
· Creation of open house flyers, office announcement postings, window signage
· Manage Inventory; Order supplies
Assistant Manager
Sep 1989 - Apr 2007
J's Family Restaurant / Bobby K Embers
· Supervise multi-generational, multi-cultural staff (wait staff, hosts, cooks, dishwashers)
· Reconcile cash register results with end-of-day report; research discrepancies; enter final calculations into QuickBooks program; Prepare and deliver bank deposit
· Prepare bi-weekly payroll; verify accuracy of employee time cards; produce and print labor tracking reports
· Maintain clean and safe environment to OSHA and MN Department of Health standards; Created and implemented emergency procedures for inclement weather Create and maintain customer database for email and mail blasts
Business Administration - Associates
Aug 2008 - May 2010
Normandale Community College
Certified Veterinary Technician
Aug 2002 - Dec 2004
Argosy University