Amanda Ladyha

  • Administrative, Customer Service, Transportation, Logistics, Warehouse, Shipping, Receiving, Health Care, Government, Social Services
  • Chaska, MN, USA
  • Mar 30, 2018
Full time Admin-Clerical Customer Service Distribution-Shipping Government Health Care

Work Experience

Account Coordinator
Jan 2017 - Feb 2018 CH Robinson

·         Primary after-hours coordinator for Walmart loads, particularly time-sensitive produce loads

·         Build strong relationships with customer and internal partners

·         Work in a team environment, while also delivering independent results

·         Execute day-to-day transportation needs, including scheduling, tracking and tracing shipments, and communicating status updates with the broader team

·         Identify issues, utilize resources to determine the best course of action, and implement solutions

·         Understand customer processes and identify areas for improvement

·         Respond to customer inquiries and provide updates in a timely manner

·         Maintain daily reporting schedule utilizing internal systems

·         Generate and maintain up-to-date and accurate customer records and shipment documentation

Scheduling & Registration
Aug 2010 - Apr 2016 St Francis Rehabilitation

·         Manage extremely busy switchboard telephone system

·         Quickly and accurately register new patients in Epic Hyperspace program

·         Schedule patients for initial evaluation and follow-up appointments

·         Electronically or manually verify and compile essential insurance coverage specifics

·         Track ‘special cases’: Worker's Compensation, Motor Vehicle, Third Party Liability

·         Collect co-pays; reconcile end of day collections; print reports

·         Coordinate multiple same-day appointments for physical therapy, occupational therapy, speech therapy, therapeutic pool appointments and/or individual therapeutic yoga sessions

·         Initiated the need for a patient database to seize more opportunities to increase profitability and grow customer base

·         Created patient data collection form; Set-up patient database template

·         Create pie charts, graphs, reports, and mailing labels using patient database

·         Produce company newsletter; execute distribution via email and postal service

·         Create and maintain individual therapist schedule templates

·         Process patient medical record requests following HIPAA guidelines of privacy

Receptionist
Apr 2007 - Apr 2011 Coldwell Banker Burnet

·         Answer multi-line telephone system; Coordinate showing requests for listed properties

·         Enter and maintain all office real estate listings in Multiple Listing Service

  • Greet clients for agent meetings, home loan appointments and real estate closings

·         Creation of open house flyers, office announcement postings, window signage

·         Manage Inventory; Order supplies

Assistant Manager
Sep 1989 - Apr 2007 J's Family Restaurant / Bobby K Embers

·         Supervise multi-generational, multi-cultural staff (wait staff, hosts, cooks, dishwashers)

·         Reconcile cash register results with end-of-day report; research discrepancies; enter final calculations into QuickBooks program; Prepare and deliver bank deposit

·         Prepare bi-weekly payroll; verify accuracy of employee time cards; produce and print labor tracking reports

·        Maintain clean and safe environment to OSHA and MN Department of Health standards; Created and implemented emergency procedures for inclement weather Create and maintain customer database for email and mail blasts

Education

Business Administration - Associates
Aug 2008 - May 2010 Normandale Community College
Certified Veterinary Technician
Aug 2002 - Dec 2004 Argosy University